First Horizon - Service Design
From June 2022 - Aug 2022, I was a service design intern at First Horizon
I was responsible for building the service design blueprint based on consumer lending services to identify the current workflow and future design opportunities. Also conducted interviews with clients to identify problems from the current pilot
Facilitating workshops with internal stakeholders from different lines of business in the bank and external stakeholders, mapping out more details
Due to privacy policies, I can't share specifics here but I am happy to discuss my experience in person or in further talking.