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LIUYUN(ASHLEY) HU
A strategist with a service design mindset, dedicated to solving complex business challenges through strategic, thoughtful solutions.
Redesign - Georgia's State Portal
CHALLENGE
We worked with Deloitte to help create a customer-centric portal that allows Georgia residents to easily apply, view, manage, and renew their benefits.
DELIVERABLES
To provide a customer-centric application system, the design concept was designed and research insights were presented for Deloitte as reference to further design process.
DURATION
March- June 2022
TEAM
Liuyun Hu
Dai Tang
Elanine
DAi
MY ROLE
Service Designer
Research Leader
Design Researcher
MY RESPONSIBILITIES
Paper Walkthrough Prototyping
System Mapping
Workshop Facilitation
Stakeholder Management
THE PROCESS
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