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Survey Results

Sustainable Public Transportation Service System Research

Survey Results

We used correlation to measure the linear relationship between locations and satisfaction scores. The result is positive, means that the two variables are related.
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Interview Insights

We used correlation to measure the linear relationship between locations and satisfaction scores. The result is positive, means that the two variables are related.

03

Understanding Service Ecosystem

Focus Group 

9 participants who ride CAT and dot on a daily basis
Insights & Takeaways:
Improving Micro-Transit:
Expanding jobs, the current service “mobility” does not provide real-time booking
Accessibility:
Blind rider loves the bus system, and stops are announced audibly
Nationwide labor shortage:
Drivers labor resources are the biggest constraints to provide better service
Employees Travel Training:
Industries to pay taxes
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Interview Insights
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