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Strategic Design

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Strategic/Innovation Design
Reframing Strategy with Persona-Drivin Insights

Strategic Design

Brand Marketing

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Service/Innovation Design
Embedding Customer-Centric 
Embedding Customer-Centered Thinking Across Operations   

Strategic Design

Service Design

First Horizon Bank Service Design
Service/Innovation Design
Improving Loan Service
Optimize Loan Application Service

 Client: First Horizon, Memphis, TN

Service Design

Process Design

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Service/Innovation Design
Building an Employer Brand from the Inside Out
Building an Employer Brand from the Inside Out 

Brand Marketing Strategy

Strategic Design

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Service/Innovation Design
Designing Service Standards for Hotel Operations
Blueprinting The Hotel Guest Experience

Strategic Design

Service Design

Sofi marketing growth strategic plan
Service/Innovation Design
SoFi SMB Banking
Innovation Validation For SoFi

 Client: SoFi Online Bank

Innovation Design

Service Design

Strategic Design

Non-profit consulting services - redesign process
Service/Innovation Design
Redesign Clothing Closet Service
Emmaus House Clothing Closet Redesign

 Client: Emmaus House, Savannah, GA

Business
UX

UX Design

georgia portal system UX design
ux Design
Georgia State Portal
Reimagining Georgia's State Portal

 Client: Deloitte

Web Design

Service System

UX Design

Porsche digital UX design
Intern Project 
Porsche 
Porsche Digital innovation Experience

 Client: Porsche China

UX Research

UX Design

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